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Privacy policy

1. Who We Are

This privacy policy explains how Matras Osteopathy, an osteopathy clinic in London, UK, collects and processes your personal information.

Clinic Name: Matras Osteopathy
Address: Fuel Tank, Unit B01, 8–12 Creekside, London SE8 3DX
E-mail: zuzanna.appointments@gmail.com
Phone: 07599 910615
Website: www.matrasosteopathy.co.uk

We take your privacy seriously and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We collect and process the following data:

  • Identity Data – full name, date of birth, gender

  • Contact Data – address, phone number, email address

  • Health Data – medical history, treatment notes, GP details

  • Appointment Data – dates, times, and details of your visits

  • Technical Data – IP address, device type, browser type

  • Usage Data – how you interact with our website

  • Marketing Data – your preferences for receiving updates or newsletters

3. How We Collect Your Data

We collect your data when you:

  • Book or attend an appointment via Cliniko

  • Contact us by email or phone

  • Visit our website (hosted by Wix.com)

  • Sign up for our newsletter or updates

  • Submit a contact form

4. How We Use Your Data

We use your data to:

  • Provide osteopathic care and manage appointments

  • Communicate about appointments, treatments, or follow-ups

  • Send occasional updates, clinic news, or newsletters (if opted in)

  • Maintain records in accordance with legal and professional requirements

  • Improve our website experience (via analytics tools)

Health-related data is processed under Article 9(2)(h) of the UK GDPR (provision of health care).

5. Sharing Your Data

Your data is confidential. We may share it with:

  • Cliniko, our appointment and medical notes system (secure and GDPR-compliant)

  • Wix.com, which hosts our website and processes some technical data

  • Email providers for communications and newsletters

  • Legal or regulatory bodies when required

We never sell your data to third parties.

6. How We Store and Protect Your Data

We take appropriate technical and organisational measures:

  • Digital data (e.g., via Cliniko) is encrypted and password-protected

  • Access is limited to authorised personnel

  • Paper records (if used) are stored in locked, secure cabinets

We retain clinical records for 8 years after your last appointment, or until age 25 if you were under 18 at the time of your last visit, in accordance with UK health guidelines.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your data (in certain cases)

  • Restrict or object to specific processing activities

  • Withdraw consent to marketing communications at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at zuzanna.appointments@gmail.com

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